Sterling Sleep Systems

Sterling Hospital Mattress Limited 3 Year Warranty

This 3-year warranty is limited to the original buyer only.  Repair or replacement of your mattress will be made at our option during the first 3 years of ownership measured from date of sale.  We will either send replacement parts, or replace your defective mattress if the cause of product failure is related to materials or workmanship in our opinion after inspection. It is the owner’s responsibility to return the defective parts freight prepaid with proof of purchase.  Freight costs are not covered by warranty. This warranty does not apply if the defect is a result of customer damage or if the mattress is abnormally soiled or unsanitary.  Normal wear and tear including softening or discoloration of the foam or a change in the recovery rate of the memory foam is normal and not covered.  Mattresses must be used with our foundations and with a rigid bed frame system that provides center support or the warranty does not apply. For warranty purposes each component is measured separately.  This warranty covers permanent body impressions in the foam overlays, foam cores, or foam encased spring components that are 1.5″ or greater in depth, exclusive of sag in the box foundation or compression of the cover quilting materials.  Normal wear and tear including body contouring of the hospital mattress cover panel is specifically excluded. Freight costs are not covered by this warranty and will be added to any prorated cost if they apply.  You must provide us with a copy of the original receipt with your claim.  This limited warranty gives you specific legal rights; you may have other rights that vary from state to state. Cleaning Instructions: Use mild soap and hand wash, not to exceed 140 degrees Fahrenheit. No bleach. Air dry, Cannot be dry-cleaned, no trichloroethylene. Do not use cleaning solvents or commercial cleaners. Do not use a washing machine or drier.  Hand wash and air dry.  

Sterling Sleep Systems, APPF, Inc., 7311 Doig Dr. Garden Grove, California 92841

714-891-3191 x16 · Fax 714-891-6770 ·